Make a Claim
The Ultimate Test of Cover
We are here for you when you need us the most. Based from our Anlaby office, our dedicated Claims Team take the hard work and stress out of making a claim.
Simply notify us of the incident as soon as possible, and we will confirm the next steps. Please note that even if you are involved in a non-fault incident, it is important to speak to our Claims Team in the first instance.
To acknowledge receipt of your claim within 1 working day
We will ensure that a member of our team provides you with an acknowledgment of your claim within one working day of contacting us.
To answer any questions or provide any advice required throughout the process
An experienced member of our team will be available to answer any questions, concerns or provide advice throughout your claims process with us.
To keep you informed of progress at regular intervals
We’ll keep you informed of progress throughout your claims process.
To pursue uninsured loss claims / recoveries against third parties in house as far as is practical
We will work tirelessly to pursue uninsured loss claims or recoveries against third parties.
For our clients that require a bespoke service, we can provide periodic claims updates and review meetings, ensuring that we are proactively protecting your claims experience, challenging reserves and liability decisions throughout.
We always listen to what you, our valued customer, requires – combining this with our team’s wealth of experience and knowledge, we provide a service that is unparalleled in our sector.